Q&A: What is the best software for recording calls made with VoIP phones in an office?
Question by admodieus: What is the best software for recording calls made with VoIP phones in an office?
We have come across a situation where we would like to record some phone calls made in the workplace through our soft VoIP phones. Optimally, this software would be able to run on a computer connected to the same network without having to install anything on the server – however, I am not opposed to any solutions including the server.
Best answer:
Answer by bully
What solutions are you running for VoIP in the office?
Do you use a voice gateway? Is there a PBX server for your VoIP solution?
Additional – There are numerous suppliers of call recording solutions. I would suggest contacting your VoIP provider re-seller and getting a quote from them.
All the solutions will require software running on a server and a connection to your network. Depending on the solution the recording will need to have multiple network connections, one for admin and playback and one that will most likely use port spanning to sniff for the rtp (voice packet data) streams in your network where that spanning occurs will depend again on what you want to achieve. To record external calls, the spanning can be carried out at the voice gateway but if you also wish to record internal calls then further spanning will be required.
Sorry I can’t be any more precise but without detailed knowledge of your network and VoIP solution I can’t offer any further advice.
Know better? Leave your own answer in the comments!
VoIP ? The Best & Cheapest Communication Option for Any Business
VoIP, in simple words, is the transfer of your voice through the means of the Internet. Getting incredibly popular now-a-days, it is something you must learn about.
Voice over Internet Protocol or VoIP is also commonly termed as Internet Telephony or IP Telephony, voice over broadband or broadband phone and broadband telephony. Interesting names, but what actually Is VoIP?
It is a technique to transmit voice calls over IP based networks. In other words, it is just another way of making calls; however instead of using the traditional phone line, here we make a call over VoIP broadband Internet connection. With this service you don’t even require a handset, just the Internet connection and your computer to receive telephone calls. For instance, an individual making calls to his/her friends outside or within the office through his computer, or maybe contacting some other people who use VoIP services anywhere in the world where an Internet connection is available.
Why VoIP?
Cost Effective: – The foremost reason that VoIP is most preferable is that it is cost-effective. It is cheaper than telephone networks and offers inexpensive domestic or international long distance rates.
More Functions: – It contains more functions than any land based telephone services. VoIP is not only limited to voice-to-voice exchanges but also allows the caller to exchange or transfer pictures, text, video and other files.
Exciting Features:- Voice mail, call diversion, call waiting, caller display, a dedicated fax line, call waiting, call diversion and 3-way conferencing makes it interesting.
Conference Calls:- With VoIP, the calls are not just restricted to two people, as it provides conference call options to be conducted at the same time with multiple number of people.
Flexibility: – VoIP is portable. The wireless connection option makes it all the more flexible and ensures mobility.
Gaining Importance in Small businesses
VoIP is swiftly gaining in importance as a standalone set up and the best alternative option to the traditional phone set. Various small businesses can be benefited with the use of VoIP as it can reduce the communication cost while keeping the functionality of their communication network intact. Also it allows smooth flow of data/fax transfer and streamlined video conferencing. If your company has branches overseas or within the country, then opting for VoIP services would be a wise and profitable decision for your business. It offers voice quality and reliability, saves a lot of time, human resources, money, etc. which are required for professional ongoing business needs.
VoIP and Reselling
VoIP is one of the business sectors which are growing at a rapid rate today. The possibilities with VoIP are endless. Everybody needs phone services and you can help them by offering cheaper service. Many people buy VoIP since it is affordable and convenient. You could establish your own brand name with effective and high quality products. Starting up your own VoIP business could be expensive however there are many VoIP companies that do offer start-up businesses in terms of reseller and affiliate programs.
To become a VoIP reseller is a challenging task, however the catch is to build the VoIP Company on your own from scratch and sell VoIP services. In the reseller business, you would be your own brand and can set whatever price you think is appropriate for the service. Get involved in market research and reach out to your potential customers. VoIP reselling comes up as a successful idea; however you must have a computer and some technical knowledge. You may also start as an affiliate and promote a particular VoIP company on his/her website. This way you can receive a fixed commission for sales and links and signing up new users.
Purchasing VoIP Service
Undoubtedly, VoIP can transform your small business into an expense saving and highly profitable business. It is an easy way to save on your business’s telecom bill. It provides services that are low cost but provide high end features. So if you are planning to purchase VoIP service for your business, then you can wisely browse through a good web shop which deals in VoIP providers business. You should take numerous points into account while selecting a VoIP service like the cost, support, emergency calls, contracts, compatibility with existing phones, upgrading, the service provider’s reliability, the actual service, etc.
The author of this article works with Breezecom which is associated with VoIP termination services in the Indian subcontinent and the Middle East.
Categories: VOIP Articles Tags: BEST, Business, cheapest, Communication, Option, VOIP
Voice over Internet Protocol at its Best
Since 2004, a major advancement in telecommunication industry was introduced with the launching of mass-market VoIP services. VoIP or Voice over Internet Protocol refers to a group of methodologies, communication protocols and transmission technologies that is utilized for the distribution of voice communications and multimedia sessions over Internet Protocol (IP) networks like the internet. It requires broadband Internet access wherein you can make and receive phone calls similar with the device thru the public switched telephone network (PSTN). VoIP service providers provide different plans, promos and freebies that will certainly fit your needs and budget. Thus, it could be coupled with cheap international calls.
Many VoIP service providers give unlimited domestic calls for a flat-fee monthly rate or free if you are calling the same provider. This is also true for some selected countries wherein you can avail of cheap international calls promos and plans. In contrast with public switched telephone network or PTNS, VoIP have services that are more easier to implement rather than using PSTN because you don’t need a land line telephone anymore, thus reducing your communication and infrastructure costs. Using VoIP to make cheap international calls would involve three ways: by phone to phone, by mobile to mobile or by computer to computer.
Phone to phone call would require an internet telephony provider, a registration to have an access number and a credit to the account in order to avail of at least six weeks unlimited free calls promo. Mobile to mobile call, on the other hand requires unused inclusive minutes and a kit from a call service provider to avail of free call services. Lastly, PC to PC conversation needs a computer, headset with a microphone and a downloadable program. The common factor for these three is that you can make cheap international calls with your family, friends or business associates. With some VoIP service providers, such offer is for FREE!
With the advancement on communication tools and the great demand on cheap international calls, service providers are becoming innovative and competitive with their plans and promos that contain great discounts and freebies. This would greatly benefit the consumer especially on availing the cheap international calls to anyone, anytime and anywhere. Communication is a significant tool to keep the relationship, whether personal or business related, grows despite the distance and time difference. Thus VoIP should always be paired with cheap international calls.
Calling anytime is made simple and powered by the latest in VoIP technology making it reliable and meaning that you can connect not only from your mobile, but also from any landline or web browser. Using the latest technology to avail cheap international calls with your cell phone does not require WiFi, 3G or any other internet connection. For a limited time we are offering 50 cents worth of trial calls on signup – this is good for up to 30 minutes of long distance calls (depending on destination); click here.