Q&A: Why is my voice over IP phone service not clear?

Question by David L: Why is my voice over IP phone service not clear?
I use Net Zero Voice and lately I have been getting complaints that my voice is not clear. What is the deal? Is it the service? The head set that I am using? Or? What is the cost to get a converter to use a regular phone? Will this help make it more clear?

Best answer:

Answer by Randy W
No it’s the internet connection that you have.  It may provide high speed, but it’s not a reliable and steady signal.

In order for VoIP to work well you need at least a 90Kbps upload rate. That’s a sustained rate, and at that rate you are still only getting a 80% signal quality.

To test this try making a call either really later at night like after midnight or before five am in the morning.

There are some thing that you can adjust to help but 9 times out of 10 it is the connection.

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