Transform your Business Communication with Hosted PBX VOIP
In the major part of world, the traditional premise based PSTN systems are being rapidly replaced by the Hosted PBX Systems as faster and more efficient means of telecommunication. There is no doubt that the Hosted PBX VOIP Systems are actually better business phone systems that are cost effective and reliable while keeping the promise of delivering enterprise class features and Quality of Service (QoS).The Hosted PBX VOIP Systems are easy to maintain and are highly economical without putting too much strain on your pocket. The traditional PBX systems are becoming obsolete as it is becoming increasingly difficult and costly to own and maintain. It takes a lot of time to repair the complex PBX wiring and the technician charges a hefty fee for troubleshooting even a minor problem. On the other hand, the Hosted PBX Systems do not require troubleshooting and maintenance expenses as the system is hosted over the internet and the service is accessed online. The hardware and system is owned and maintained by the Hosted PBX Service Provider which exempts the user from spending thousands of dollars on maintaining and upgrading a monstrous PBX system.
Hosted PBX VOIP is the ideal business phone system for the small and growing business enterprises as being user friendly. A key feature of the Small Business PBX Systems is that they can be easily configured to expand its functionalities. The Hosted PBX is an internet based technology that can be programmed to route calls to multiple extensions and calls between extensions are usually free. The long distance and international calling is very cheap. This is a great benefit for business enterprises that have multiple office branches in different locations.
The ability to port numbers is another feather in Hosted PBXs cap. For a small business organization it is viable to shift to a bigger office in a new location as the business expands. But it is not feasible to move an entire bulky PBX system to the new location. With the Hosted PBX Systems, moving to a new location is simplified as you only need to carry your IP phones with you. You can plug your phones to the new office and you are ready to work.
Configuring a Hosted PBX VOIP System is a piece of cake. The online control panel makes it possible to enable users to log into the PBX system anytime and configure the settings as per their business requirements. For instance, if you want to play a new professional greeting to your callers you can just log in and upload that new greeting whenever you want in just a matter of seconds. Or else, in case you are going out of town for an important meeting you can modify the call forwarding settings to direct all calls coming to your office number to be forwarded to your cell phone so that you dont miss a single important call.
The Hosted PBX VOIP Systems also provide better connectivity between you, your employees and clients with a whole bunch of attractive business class features. The clients can contact the business people instantly and also access online support in real time to get their IT issues resolved in minimum time. The centralized nature of communication due to 24X7 online accessibility and collaboration among remote users optimized business productivity manifolds.
Features like voicemail transcription, fax mail, conference calling, call forwarding, call waiting, direct inward dialing, simultaneous ringing, click to call, enhanced ACD (Automatic Call Distribution) and IVR (Interactive Voice Response) allow users to access their faxes, emails and voicemail messages online with the ability to download, print, forward or delete the files when required. This is a great benefit for employees who work form home or are constantly on trips and need remote access to the system.
The Hosted PBX can project your company as a fortune 500 enterprise at just a fraction of the price. Toll free numbers, vanity numbers, professionally customized greetings, music on hold and many such digital features make a lasting impression on your callers to increase your customer base and build reliable and longer customer relations.
Unified Communication is the icing on the cake for the Hosted PBX VOIP Systems which can simplify your business communication by giving access to the world class technology and features that can transform your business communication. Choosing the right business phone system for your business can be a sure shot towards making your business successful. Hosted PBX can take your business communication to a truly enterprise level at a price that fits in your pocket.
Categories: VOIP Articles Tags: IP, IT, PBX, Unified Communication
Fixed Wireless Convergence and Mobility Options for VoIP
We have been steadily moving through a range of mobility options on our way to achieving true fixed mobile convergence. We want to take our Office Extension away on our Cell phones and have the same functionality away from the office as we do in the office! Originally, people forwarded their office extensions to their Cell phones. Not the best solution, but clearly the easiest to set up. The problem however, is that the caller to your office extension might end up anywhere including your cell phone voice mail. So much for a maintaining a business presence!
ShoreTel addressed that issue, but adding a couple of useful features. For example, you can use External Assignment. Someone calls your desk phone and you can have it re-assigned to your home phone or cell phone. The benefit over call forwarding alone, is that the call profiles you set up for each of your call handling modes are followed as if the caller were going to your desk phone.
Find Me Follow Me with the auto option was also very useful for that reason. When your desk phone was called, it could be routed to your cell phone. You had to explicitly accept the call or the system would take the call back and put it in your personal Voice Mail box. This is clearly superior to just forwarding the call off to your cell phone, risking the possibility of having the caller end up in a personal cell phone voice mailbox.
Twining (see other blog video) is also a favorite strategy for extending your office phone to your cell. Why not ring both devices when your desk phone is called? In this way you could answer on either device and you could also seamlessly move the call between the devices. For example if I am on my desk phone and need to jump into my car and race off to the next appointment, but do not want to terminate my current call, I can simply hit the move button and the call now appears on my cell. Likewise, if I took the call on my cell phone, I can now *23 and send it to my desk phone enabling me to move seamlessly from my car to my desk.
The Mobile Call Manager is another exciting option for extending your desk phone to your cell. Using the ShoreTel Mobile Call Manager, we get a GUI on our phone that allows us to setup our call handling, review voice messages and otherwise experience most of what we see in the desktop Communicator. I can externally assign my desk phone to my Mobile Call Manager and setup phone calls that originate at the office.
All of these are useful tools, but none come close to true fixed mobile convergence. I want my cell phone to be smart enough to enable me to take and make office phone calls regardless of where I am on the planet. I also want the phone to work on any available WiFi connection and to seamlessly move between G3 and WiFi without dumping the call in progress. You walk into Starbucks and your cell phone is smart enough to jump on the WiFi and establish a secure connection back to the office and register with the office mobility server. Any call coming into your office desk phone will now ring your cell phone as a SIP extension!
With a true mobility router, a call to my desk phone will ring both my office extension and my mobile extension. I can answer the call on either extension and have full feature access. While out on the WiFi I can still access my office directory, history, voice mail and manipulate active calls to allow conference and transfer functionality. If my WiFi drops my G3 connection can pick up and continue as my office SIP extension.
DrVoIP is a full service VoIP and ShoreTel IP PBX installation, support and training telephony company. In addition, we offer many free services to support VoIP community to enable business people to make vital decisions when it comes to the installation and support of VoIP telephone systems. DrVoIP represents a team of Cisco, ShoreTel and Microsoft certified engineers led by a recognized industry leader with 40 years of telecommunications experience.
Calls to my Cell phone are personal business and calls to my office desk are for business. I want each of these callers to receive appropriate call handling. If I make a call to a personal contact, I want my CID to be different then my CID to a business contact. The phone should be smart enough to route business calls to the company VM and personal calls to my personal VM. All of this is possible with a true Mobility router. All that is required is a PBX that supports both SIP trunks and SIP extensions. Most if not all of the IP based PBX solutions in the market support this capability and the ShoreTel Mobility Router and ShoreTel Roam Anywhere Client make true fixed mobile convergence a reality!
Categories: VOIP Articles Tags: CID, PBX, SIP, VM
When should you switch to a Hosted PBX VOIP Business Phone System?
Hosted PPBX VOIP Systems are transforming the communication landscape for the tiny and budding business organizations. With the constant innovations and developments in the telecommunication world, business enterprises are constantly searching for substitutes to the expensive premise based PSTN networks. The Hosted PBX Systems offer remarkable cost savings to cut cost and expenses involved in business communication by utilizing VOIP technology to deliver the best quality and services.
The searches have shown that the Hosted PBX VOIP Systems are being rapidly embraced by the small and growing business organizations especially in the US and greater parts of Europe. With more and more business enterprises gradually turning to Hosted PBX as the affordable business phone systems, the question that arises is when should you switch to a PBX VOIP solution for your business communication?
What is Hosted PBX VOIP?
The Hosted PBX VOIP Systems are cost effective, feature rich business phone systems that transmit voice and data over the web. The Hosted PBX technology integrates analog and digital communication as digital data packets which are compressed and encrypted prior to transmission over the internet. Utilization of internet to transmit analog voice makes the system highly cost effective by eliminating the increasing cost of calling for long distances.
The Hosted PBX Systems do not require the need to buy additional hardware or PBX equipment to carry out business communication smoothly. The Hosted PBX Service Provider owns the necessary hardware and software needed to deliver the service and functionalities. The user only needs a device to access the system and a reliable internet connection.
Features of Hosted PBX Business Phone Systems
The PBX Business Phone Systems have an upper hand over the traditional PSTN telephony systems in terms of advanced digital calling features. The two offerings include standard and additional features. The standard features are usually available in any plan you choose while for the additional features you need to pay a little extra fee.
Some of the exceptional Hosted PBX VOIP features include:
Email Encryption- Email encryption safeguards customer data from thefts and hacking while it is being transferred online. Important business transactions are carried out through emails. It is absolutely necessary to safeguard that vital information from prying eyes.
Click to Call- Click to Call button connects a visitor on your site directly to the support or sales department for any query or request. It increases the customer interaction and makes the customer support sound pro-active.
Visual Call Reports- Visual Call Reports are a great way to analyze the behavior of the caller traffic for your business and how to improve your business communication. The reports can be generated in real time on the basis of the day, time of the day or numbers that are dialed.
In addition to these sophisticated calling features the standard calling features include Call Waiting, Call Transfer, Call Hold, Call Forwarding, Conference Calling, 3 Way Calling, Virtual Extensions, Caller ID, Voicemail and Music on Hold.
Why go for Hosted PBX?
First impression is the last impression. Many of the potential customers reach your organization through a phone call. It is either you grab that opportunity or loose it. A professionally sounding business phone system can making a lasting impression on your clients and project you as a large corporate to build trust among your callers and you.
The PBX VOIP Systems are professional business phone systems that have features like Auto Attendant, enhanced ACD and IVR which segregate the calls and prioritize them to minimize the hold time for a caller and always direct calls to the appropriate extensions.
The system is accessible 24X7 which makes it possible for entrepreneurs and remote users to stay connected with other employees and clients regardless of their physical location. The Hosted PBX is a wonderful way to connect dispersed workforce as a unified unit operating under one roof. Important data like documents, faxes, emails and messages can be shared among remote users in real time which keeps the employers and employees on the same page with minimum efforts.
Superb voice quality is the icing on the cake for the Hosted PBX Systems. The tons of added features and complete technical support simplify business communication greatly. Unified Communication integrates voice, text, images and data in a single unified platform that can be accessed by any device. If you are looking for quality of service, reliability, support and latest features at affordable prices then the PBX VOIP Systems should be your ideal choice for a business phone system.
Technology specialist at therealpbx.com ‘Adom Brown’ is a specialist in Hosted PBX Systems for small and medium business enterprises. It Owns and Manages the network and Business PBX Platform so there is no point to rely on the third party companies for our Voice traffic, data traffic and Business Phone services, Unified Communication, business class voice quality, real time customer assistance, scalable office PBX VOIP system and more.
Categories: VOIP Articles Tags: IVR, PBX, PSTN, Unified Communication
How Small Business PBX Systems improve Business Productivity
The Hosted PBX VOIP Systems provide a cutting edge to the small and growing business organizations to target a larger section of the market. The affordability of Hosted PBX Systems makes it possible for small and growing business enterprises to avail the benefits of the enterprise class business phone systems. By deploying the Hosted PBX Systems even small budgeted organizations have the access to enterprise class business calling features at a price they can afford.
The Small Business PBX business phone systems enhance business productivity and require minimum investments.
Sophisticated Features for Efficient Call Handling
Using the Hosted PBX VOIP Systems can assist a business in a number of ways. The advanced calling features ensure that the chances of getting a missed call are completely eliminated.
Voicemail- The voicemail is a unique feature that ensures no call is ever missed by allowing callers to leave messages in the voicemail box so that the user can retrieve them later. The messages can be stored for a long time and multiple calls can be stored in the voicemail messages. The voicemail messages can also be forwarded to other voicemail boxes if required. The voicemail transcription feature has been introduces by the Hosted PBX Service Providers which provides greater flexibility to its users. This feature converts voicemail messages into text files that are readable and are mailed to your email account and so that the user can access them from anywhere by just logging in to the online control panel. The voicemail transcription file can be printed, forwarded, stored or deleted by the user as required.
Auto Attendant- The virtual receptionist is designed to identify callers and to route them to the best destination. The Virtual Receptionist presents the callers with a series of simple options to chose from such as dial an extension, go to support, return to previous menu, go to the next menu, speak with a live support executive and so on. The Auto Attendant is highly flexible and efficient call management system that is available with the Small business PBX systems.
Call Forwarding- This feature saves you from having your callers hanging up on you after trying your number several times and still not being able to reach you. Call forwarding feature forwards incoming calls to virtual numbers for 24X7 accessibility. The other number can include landline, cell phone number or home number where you want to be reached.
Find me/follow me- These features make it possible for a user to enjoy greater flexibility and he does not have to sit next to his office phone all day to answer every single call. The find me and follow me features are ideal for mobile users and route incoming calls to the user regardless of his location. The calls are directed to not just one but multiple phone numbers where the user may be available to answer that call.
Enhanced Automatic Call Distribution (ACD)- The Hosted PBX ACD feature projects a professional image to the callers with intelligent call routing. The incoming calls are greeted with professionally sounding appropriate greetings and are then directed to the department the call is meant for. The numbers will ring up one by one or all at the same time that are associated with that particular department and the next available person will attend the call. This minimizes the chances that callers will hear long busy signals and need to wait for long in call queues.
The mobile users can be seamlessly integrated with each other. The accessibility via internet is profitable both in terms of cost and efficiency due to anytime, anywhere accessibility for multiple users. Files, documents and presentations can be shared among remote users in real time with features such as Unified Communications to make the employees more productive and providing them greater flexibility and freedom.
In terms of reliability the Hosted PBX VOIP Systems are equally reliable as the traditional premise based PBX systems with many Hosted PBX Service Providers using latest network security measures and online security tools to protect customer data against online security threats and identity thefts while the data and voice is sent online.
The cutting edge Small Business PBX Systems provide business class voice quality, world class technology and attractive features to project your business as a big corporate. Any number of employees can be added without the concern of buying new extensions for each user. Only IP phone is required for any user that is plugged into the system from anytime, anywhere to make and receive calls. This provides greater scalability to the Hosted PBX Systems.
The Small Business PBX system is highly profitable due to accessibility via internet in terms of cost and efficiency due to multi user accessibility. The mobile users can be seamlessly collaborated with each other. Files, documents and presentations can be shared among multiple users in real time present in different locations to provide them greater flexibility and freedom with features such as Unified Communications to make the employees more productive. Hosted PBX Systems offer reliable, efficient, business class, feature rich and economical services. In the nutshell, The Small Business PBX Systems are the cost effective and reliable business phone systems ideally suited for the small and growing business enterprises.
Technology specialist at The Real PBX services ‘Adom Brown’ is a specialist in Hosted VOIP PBX for small and medium business enterprises. The Real PBX Owns and Manages the network and Small-Business PBX Platform.
Categories: VOIP Articles Tags: Adom Brown, Business Productivity, PBX, Unified Communications
Why Are Some Businesses Passing On VoIP?
Why is it that some businesses have passed on the opportunity to implement Voice over IP (VoIP) even though VoIP has been proven to be able to deliver significant benefits to the organization? Many businesses have sited fears of potential unforeseen implementation costs, quality issues or possibly putting their network at increased risk.
Research has shown that many companies, both large and small are uncertain about the benefits to their organization that a VoIP Solutions for small business offers. 55 percent of North American and European companies reported that they did not understand the value that a unified communications solution can deliver to their organization.
Many individuals in the position to make or influence the telecommunications decision do not fully understand the benefits a Voice over IP telephone system can have for their organization. These individuals generally understand how VoIP works, the improvement in ROI, and some of the features made available by VoIP. But, unless they truly embrace how VoIP enables Unified Communications and think through all the possibilities a small business VoIP solutions brings to the organization, they are unlikely to implement VoIP.
“The Vonage Syndrome”
Even though, VoIP companies are fairly new as compared to the traditional telephone companies, many of these newer VoIP companies are not effectively making the case for VoIP to their clients. The biggest mistake these new companies make when discussing the benefits of VoIP advantages is the cost savings over their current telecommunications solution. I call this the “Vonage Syndrome”.
While cost is important, it should not be the primary selling point. In fact, existing telecom companies are still competing with and winning new deals against VoIP phone service provider. It is the IP PBX features and functions that a business VoIP telephone system brings that set VoIP apart from traditional PBX systems.
Business VoIP vendors must first educate their customers as to why VoIP makes sense for their business.
When speaking with a perspective client, it is important to stress that VoIP technology has dramatically improved, especially call quality and reliability. More importantly, voice over internet protocol companies must stress how VoIP technology can be used to help the customer improve customer service and efficiency.
Forrester (News – Alert) Research has determined that mobility is a top priority for companies, with 64 percent of respondents citing it as a priority and 23 percent calling it a critical priority. In order to continue to increase mobility and extend to companies the functionality they want to be efficient and productive, a move toward hosted business VoIP makes sense. If you notice, cost savings was not in the top 2 reasons.
Conclusion: The biggest benefit of VoIP for businesses is the functionality a VoIP system offers. These new features offer businesses ways to improve customer service, increase customer satisfaction, aid in
AVAD Technologies is a leading business telecommunication services in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete VoIP configuration to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, VoIP advantages and contact center software for small business and large enterprise customers.
To learn more about AVAD Technologies Hosted VoIP solutions please call (800) 733-4136.
AVAD Technologies is a leading small business VoIP provider of Hosted VoIP PBX phone service.
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Categories: VOIP Articles Tags: PBX, ROI, Unified Communications, usa
Selecting a Business Voip Provider
In earlier articles we have looked at the importance of a voip provider’s core and access networks in delivering a high quality and reliable telephony service. This article will focus on the telephony services and features that a voip provider delivers.
One of the key advantages of using a hosted telephony service is that it removes the requirement of installing and maintaining complicated equipment. Most small offices do not have in house IT and Telecoms technical expertise so how do these organisations manage adds moves and changes to their telecoms set up. With a business telephone system (PBX) this must be managed through a support contract with a reseller which is often expensive and usually quite slow to react. For example if an office wanted to change the call routing of a particular telephone number this would have to be dealt with by raising a support ticket with the maintainer. The response times for these requests is at best hours and can sometimes take days. A good hosted IP telephony service will have a management portal that empowers non technical staff (typically office managers) to make changes to their telephony service in real time using a web portal. The management portal should be simple and easy to use with clear navigation and help menus and should allow for all aspects of the service to be managed. This includes the adding of users, changing of user details, setting up call routing, voicemails and auto-attendants to name just a few. Business Voip provider Voxalis has a very easy to use admin portal developed specifically for non technical people to use. Using the admin portal allows a business to react quickly to change and not be at the mercy of a support contract.
Voxalis also has a user management portal that allows standard users to make changes to the set up of their phone such as programming keys, setting up voicemail, and personal call routing. By empowering employees with the user portal a business can be sure that its staff members are getting the most of the technology at their disposal. The user portal also removes the workload from office administrators and small IT departments.
A good hosted IP telephony service will have a management portal that empowers non technical staff (typically office managers) to make changes to their telephony service in real time using a web portal. The management portal should be simple and easy to use with clear navigation and help menus and should allow for all aspects of the service to be managed. This includes the adding of users, changing of user details, setting up call routing, voicemails and auto-attendants to name just a few. Business Voip provider Voxalis has a very easy to use admin portal developed specifically for non technical people to use. Using the admin portal allows a business to react quickly to change and not be at the mercy of a support contract.
Voxalis also has a user management portal that allows standard users to make changes to the set up of their phone such as programming keys, setting up voicemail, and personal call routing. By empowering employees with the user portal a business can be sure that its staff members are getting the most of the technology at their disposal. The user portal also removes the workload from office administrators and small IT departments.
From the above we can see that even before evaluating the telephony features that a voip providers have to offer there are questions that need answering about their network set up. Once these have been satisfied a shortlist of voip providers can be produced and an evaluation of the telephony features can begin.
Categories: VOIP Articles Tags: Business Voip, IP, IT, PBX
Hosted Voip SolutionsIdeal Communication Network for Homes and Offices
VoIP solutions use a broadband Internet connection for telephone communications and are well suited for small offices and homes to have a superior quality of audio transmission.
VoIp solutions are flexible and effective. The best part is that VoIP users can call people who use a normal telephone line or a VoIP connection. Many a time, all you need to do is to use their original phone hooked to a modem that makes it compatible with the IP connection. VoIP just needs a fast Internet connection for long distance communication. It has made long distance phone calls cheaper, be it anywhere in the world.
Hosted VoIP services are well suited for small and medium companies that do not own their own PBX. This service has many useful features and the monthly tariff is lower than the standard telephone service.
A hosted VoIP service can be used to connect companies with many small branches, remote offices, or work from home employees. Apart from making calls, the customers get many useful features like voice message retrieval from email, free PC to PC calling and high quality conference calling among others. VoIP is easy to install and operate and additional lines can be added at any time and the main office network is connected to the home office through a VoIP router.
The emergence of technologies like Softswitch has revolutionized this segment. Softswitch enables connectivity between the Internet, wireless networks, cable networks and conventional telephony network, to form a converged network.
There are many VoIP reseller programs online, which enables cheap and easy communication with your near and dear ones at any part of the world. The VoIP resellers connect end users with best VoIP providers and provide cheap calling plans to fulfill the requirements of users.
Typically large offices will have a PBX, (public branch exchange system) to attend and transferring calls. These are expensive and needs regular maintenance, which makes it unviable to small and medium organizations and that is what makes the hosted PBX that do not require any investment in equipment quite popular among small and medium business entities. In a hosted PBX, when a call comes into your business’s number it is routed to the host’s PBX system, where the call is answered and the automated attendant offers options to the caller. Based on their choice, the call is sent to voicemail or forwarded to the specified number by the host’s PBX.
VoIP solutions not only handle the network of your communications but also help the users to make international calls at a fraction of the conventional calls. VoIP solutions have revolutionized the world of telecommunications by offering quality and speedy transmission for the users.
We are the best Callback Service, Calling Cards, IP Telephony and Mobile Dialer Solutions Provider company whose applications and mobile client software enables you to use your cell phone to make Cheap International Calls over Internet.
Categories: VOIP Articles Tags: Callback Service, Calling Cards, IP, PBX