How Small Business PBX Systems improve Business Productivity
The Hosted PBX VOIP Systems provide a cutting edge to the small and growing business organizations to target a larger section of the market. The affordability of Hosted PBX Systems makes it possible for small and growing business enterprises to avail the benefits of the enterprise class business phone systems. By deploying the Hosted PBX Systems even small budgeted organizations have the access to enterprise class business calling features at a price they can afford.
The Small Business PBX business phone systems enhance business productivity and require minimum investments.
Sophisticated Features for Efficient Call Handling
Using the Hosted PBX VOIP Systems can assist a business in a number of ways. The advanced calling features ensure that the chances of getting a missed call are completely eliminated.
Voicemail- The voicemail is a unique feature that ensures no call is ever missed by allowing callers to leave messages in the voicemail box so that the user can retrieve them later. The messages can be stored for a long time and multiple calls can be stored in the voicemail messages. The voicemail messages can also be forwarded to other voicemail boxes if required. The voicemail transcription feature has been introduces by the Hosted PBX Service Providers which provides greater flexibility to its users. This feature converts voicemail messages into text files that are readable and are mailed to your email account and so that the user can access them from anywhere by just logging in to the online control panel. The voicemail transcription file can be printed, forwarded, stored or deleted by the user as required.
Auto Attendant- The virtual receptionist is designed to identify callers and to route them to the best destination. The Virtual Receptionist presents the callers with a series of simple options to chose from such as dial an extension, go to support, return to previous menu, go to the next menu, speak with a live support executive and so on. The Auto Attendant is highly flexible and efficient call management system that is available with the Small business PBX systems.
Call Forwarding- This feature saves you from having your callers hanging up on you after trying your number several times and still not being able to reach you. Call forwarding feature forwards incoming calls to virtual numbers for 24X7 accessibility. The other number can include landline, cell phone number or home number where you want to be reached.
Find me/follow me- These features make it possible for a user to enjoy greater flexibility and he does not have to sit next to his office phone all day to answer every single call. The find me and follow me features are ideal for mobile users and route incoming calls to the user regardless of his location. The calls are directed to not just one but multiple phone numbers where the user may be available to answer that call.
Enhanced Automatic Call Distribution (ACD)- The Hosted PBX ACD feature projects a professional image to the callers with intelligent call routing. The incoming calls are greeted with professionally sounding appropriate greetings and are then directed to the department the call is meant for. The numbers will ring up one by one or all at the same time that are associated with that particular department and the next available person will attend the call. This minimizes the chances that callers will hear long busy signals and need to wait for long in call queues.
The mobile users can be seamlessly integrated with each other. The accessibility via internet is profitable both in terms of cost and efficiency due to anytime, anywhere accessibility for multiple users. Files, documents and presentations can be shared among remote users in real time with features such as Unified Communications to make the employees more productive and providing them greater flexibility and freedom.
In terms of reliability the Hosted PBX VOIP Systems are equally reliable as the traditional premise based PBX systems with many Hosted PBX Service Providers using latest network security measures and online security tools to protect customer data against online security threats and identity thefts while the data and voice is sent online.
The cutting edge Small Business PBX Systems provide business class voice quality, world class technology and attractive features to project your business as a big corporate. Any number of employees can be added without the concern of buying new extensions for each user. Only IP phone is required for any user that is plugged into the system from anytime, anywhere to make and receive calls. This provides greater scalability to the Hosted PBX Systems.
The Small Business PBX system is highly profitable due to accessibility via internet in terms of cost and efficiency due to multi user accessibility. The mobile users can be seamlessly collaborated with each other. Files, documents and presentations can be shared among multiple users in real time present in different locations to provide them greater flexibility and freedom with features such as Unified Communications to make the employees more productive. Hosted PBX Systems offer reliable, efficient, business class, feature rich and economical services. In the nutshell, The Small Business PBX Systems are the cost effective and reliable business phone systems ideally suited for the small and growing business enterprises.
Technology specialist at The Real PBX services ‘Adom Brown’ is a specialist in Hosted VOIP PBX for small and medium business enterprises. The Real PBX Owns and Manages the network and Small-Business PBX Platform.
Categories: VOIP Articles Tags: Adom Brown, Business Productivity, PBX, Unified Communications
Why Are Some Businesses Passing On VoIP?
Why is it that some businesses have passed on the opportunity to implement Voice over IP (VoIP) even though VoIP has been proven to be able to deliver significant benefits to the organization? Many businesses have sited fears of potential unforeseen implementation costs, quality issues or possibly putting their network at increased risk.
Research has shown that many companies, both large and small are uncertain about the benefits to their organization that a VoIP Solutions for small business offers. 55 percent of North American and European companies reported that they did not understand the value that a unified communications solution can deliver to their organization.
Many individuals in the position to make or influence the telecommunications decision do not fully understand the benefits a Voice over IP telephone system can have for their organization. These individuals generally understand how VoIP works, the improvement in ROI, and some of the features made available by VoIP. But, unless they truly embrace how VoIP enables Unified Communications and think through all the possibilities a small business VoIP solutions brings to the organization, they are unlikely to implement VoIP.
“The Vonage Syndrome”
Even though, VoIP companies are fairly new as compared to the traditional telephone companies, many of these newer VoIP companies are not effectively making the case for VoIP to their clients. The biggest mistake these new companies make when discussing the benefits of VoIP advantages is the cost savings over their current telecommunications solution. I call this the “Vonage Syndrome”.
While cost is important, it should not be the primary selling point. In fact, existing telecom companies are still competing with and winning new deals against VoIP phone service provider. It is the IP PBX features and functions that a business VoIP telephone system brings that set VoIP apart from traditional PBX systems.
Business VoIP vendors must first educate their customers as to why VoIP makes sense for their business.
When speaking with a perspective client, it is important to stress that VoIP technology has dramatically improved, especially call quality and reliability. More importantly, voice over internet protocol companies must stress how VoIP technology can be used to help the customer improve customer service and efficiency.
Forrester (News – Alert) Research has determined that mobility is a top priority for companies, with 64 percent of respondents citing it as a priority and 23 percent calling it a critical priority. In order to continue to increase mobility and extend to companies the functionality they want to be efficient and productive, a move toward hosted business VoIP makes sense. If you notice, cost savings was not in the top 2 reasons.
Conclusion: The biggest benefit of VoIP for businesses is the functionality a VoIP system offers. These new features offer businesses ways to improve customer service, increase customer satisfaction, aid in
AVAD Technologies is a leading business telecommunication services in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete VoIP configuration to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, VoIP advantages and contact center software for small business and large enterprise customers.
To learn more about AVAD Technologies Hosted VoIP solutions please call (800) 733-4136.
AVAD Technologies is a leading small business VoIP provider of Hosted VoIP PBX phone service.
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Categories: VOIP Articles Tags: PBX, ROI, Unified Communications, usa
What is Unified Communications?
Do you know what unified communication is? Do you know why your business should consider Voice over Internet Protocol or VoIP?
The video will give you all the needed information about unified communication, explained by a marketing manager of Windstream Enterprise. This will provide you the education you need on what to remember about and the key benefits of unified communication.
Also in the video, our expert will be talking about VoIP, and why any business should consider it. After watching this video, you will know what your business needs to ensure great outcomes in term of communication.
So enjoy and learn more about this very detailed information about unified communication and VoIP.
Categories: VOIP Videos Tags: Unified Communications