Q&A: What is the best software for recording calls made with VoIP phones in an office?
Question by admodieus: What is the best software for recording calls made with VoIP phones in an office?
We have come across a situation where we would like to record some phone calls made in the workplace through our soft VoIP phones. Optimally, this software would be able to run on a computer connected to the same network without having to install anything on the server – however, I am not opposed to any solutions including the server.
Best answer:
Answer by bully
What solutions are you running for VoIP in the office?
Do you use a voice gateway? Is there a PBX server for your VoIP solution?
Additional – There are numerous suppliers of call recording solutions. I would suggest contacting your VoIP provider re-seller and getting a quote from them.
All the solutions will require software running on a server and a connection to your network. Depending on the solution the recording will need to have multiple network connections, one for admin and playback and one that will most likely use port spanning to sniff for the rtp (voice packet data) streams in your network where that spanning occurs will depend again on what you want to achieve. To record external calls, the spanning can be carried out at the voice gateway but if you also wish to record internal calls then further spanning will be required.
Sorry I can’t be any more precise but without detailed knowledge of your network and VoIP solution I can’t offer any further advice.
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Q&A: Why is VoIP cheaper than using a telephone?
Question by amnorge: Why is VoIP cheaper than using a telephone?
I know calling via VoIP is cheaper than using a normal telephone, but why?
How come the provider can afford to charge you less? Is it cheaper for them?
Best answer:
Answer by joshy
The VoIP provider is using the internet to put the calls through and does not need to pay any overhead for using telephone lines belonging to private companies.
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Can you give me details about VoIP?
Question by Karthikeyan K: Can you give me details about VoIP?
Best answer:
Answer by jamesbond007johnrambo
Voice over Internet protocol (VoIP) is rapidly revolutionizing the world of enterprise communications. It combines voice and data networks to deliver information far more efficiently than the traditional approach. Placing voice calls over a data network will require a business to take steps, including equipment upgrades, to support time sensitive applications (i.e., voice).
Voice over Internet Protocol Benefits:
Ability to manage your own phone system – changes to extensions, voicemail greetings, auto attendant features, call forwarding options can all be done in real time from a web based portal.
Access to more features and applications – with VoIP you have access to all call detail record in real time. If you want to forward certain calls to another number or block certain numbers from calling you, you can do this.
Reliability – VoIP networks are becoming as reliable as the public switched telephone network. With Voice over Internet Protocol, you will never miss a call if the network goes down all calls will be captured by auto attendant or rerouted to a another phone number that you choose.
Improved performance – the quality of Voice over IP is superior to the switched telephone network. Some times the quality is so good that you can’t hear any traditional hiss associated with an analog phone connection.
Cost savings – the potential for eliminating long distance costs and local phone call costs is huge.
Unified messaging (accessing voice, fax and e-mail from one device) – allows for more efficient distribution of messages.
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Voice over IP questions
Question by Sidebite: Voice over IP questions
What are some concerns with the implementation of a VoIP network?
What are the pros and cons of implementing a VoIP network?
In details, if you don’t mind.
Thank you
Best answer:
Answer by eparico
Where I work, we have been using VoIP for the last few years. The pros:
1. Works good when working properly
2. Lower cost than some of your analog phone providers
Cons:
1. Server problems…if your ISP is having troubles with their servers, it will effect your IP phone
2. Phone goes out when the power goes out.
3. Some cell phones can interfere with your IP phone and computer speakers causing a buzzing noise. AT&T cell phones cause havoc on our IP phone systems.
4. Sound quality can be bad, you can sometimes hear your voice echoing.
This is all I can think of right now. Hope this helps!
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Categories: VOIP Questions Tags: over, questions, voice
Q&A: What is the difference between ip phone and voice over ip?
Question by Yahya E: What is the difference between ip phone and voice over ip?
Best answer:
Answer by DerrickOnline
They’re the same thing….it’s like saying
It’s like saying I can’t boot my PC
when someone else says
I can’t boot up my computer.
IP phone would refer to the actual Voice over IP phone.
Whereas voice over IP refers to the technology as a whole.
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Is it possible to make voip calls through a mobile?
Question by will h: Is it possible to make voip calls through a mobile?
Just wondering, whether it is possible for me to make voip calls that go through my mobile and charge my mobile, then out. Just because I have no signal at home.
Just wondering whether it is possible to make voip calls on my voip phone that charge my mobile phone.
Best answer:
Answer by tazzy_2207
If you can find a download of Skype or other application that does the same thing that is compatible with your phone, then sure. Have a look here http://www.getjar.com and see if they have anything for your phone.
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hello there can someone tell me what’s VOIP(VOICE OVER INTERNET PROTOCOL)?
Question by superpink99: hello there can someone tell me what’s VOIP(VOICE OVER INTERNET PROTOCOL)?
can someone brief me with this please…
Best answer:
Answer by Andy T
It is phone-over-Internet, think IM programs being voice-capable.
What do you think? Answer below!
Q&A: Is Voice over Internet generally more or less secure than a regular landline?
Question by city8of8angels: Is Voice over Internet generally more or less secure than a regular landline?
I have about had it with AT&T. Ever since their strange merger, things have only gone downhill.
First of all, never in our (I and my husband) lives have we had a $ 60 landline phone bill. We do not like to use that phone for anything. The only reason we have a landline is for professional/business purposes.
Second, somebody who claimed to be from AT&T had made an attempt to tinker with our connection. If we did not live on a military base and all visitors had to be screened and approved, who knows who these people where and what they were trying to do.
So, here I am wondering if VOIP is worse or better with that kind of stuff. I would really appreciate knowledgeable opinions. Thank you!
Best answer:
Answer by Mr. VoIP
No consumer electronic communications is absolutely secure or tamper proof. We all know that telephones can be tapped, legally and illegally. If the Feds and law enforcement want to tap your lines, they can do so legally with a court order (or just claim national security reasons).
But, the same holds true with VoIP. Technically speaking, VoIP is more difficult to tap, but it can be done with the right equipment. And, VoIP companies are required by law, or by agreement, to allow law enforcement to tap lines if required too.
So, when it comes to security, nothing is absolutely secure.
Now, some VoIP services are starting to encrypt their VoIP data while traversing over their own networks. So, in those cases, it is secure from random tapping over the Internet. But, as soon as the connection terminates to a real telephone that connects to the PSTN landline network, it is no longer truely secure from taps.
Skype is well known to encrypt their client data while traversing over the Internet. So, they are about as secure as you can get from a public service.
But, to address your concerns about cost, VoIP will always cost you less (for comparable service features) than any PSTN or cell phone service. Even if a person keeps their “basic” landline service for emergency backup (no extras), VoIP will save them considerable money when it comes to having a 2nd phone line and long distance calling.
Source(s):
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How to connect 2 wireless routers together with a VoIP?
Question by Michael: How to connect 2 wireless routers together with a VoIP?
Here’s my situation. I have my cable modem and wireless router downstairs. My office however is upstairs and I have a VoIP phone that needs a hard connection to a router. I don’t want to attempt to run cables through my walls. I do have a second wireless router that I would like to put up stairs for my VoIP phone. Ideas and/or solutions?
Best answer:
Answer by alex s
you need to use a wireless bridge, it will connect to your wireless network and you plug a network cable into it. if your router has an “access point” mode, that will work too.
good luck
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Does VOIP (voice over IP) interfere with your internet connection (download/upload speeds)?
Question by xbadwolfx: Does VOIP (voice over IP) interfere with your internet connection (download/upload speeds)?
Best answer:
Answer by Jim Maryland
Technically it does, but only minimally for typical broadband users. I used to have SunRocket (before they closed down) and I seem to recall that it only needed up to 80Kbps max for bandwidth. Given most offerings are in the Mbps, a few Kbps is not normally going to be noticed.
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Categories: VOIP Questions Tags: connection, download/upload, interfere, internet, over, speeds, voice, VOIP